Politique de remboursement

1. 40-night trial

CloudWrap® duvets come with a 40-night trial from the day of delivery. If it's not right for you, you can send it back and we'll refund the price paid for the item.

2. How to make a return

Before sending anything, email us at contact@get-nuvex.com with your order number and the reason for the return. We'll reply with the return address and instructions. We can't process parcels sent without contacting us first.

3. Return shipping

Return shipping is paid by the customer, including for a change of size or colour.

If the item you received is faulty, damaged or not what you ordered, we cover the cost: contact us with a few photos.

4. Return conditions

The duvet may have been slept in during the 40-night trial, but it must be clean and in good condition, ideally in its original packaging.

Hygiene: for hygiene reasons, we can't accept the return of a duvet that has been washed. This does not apply if the item is faulty, damaged or not what you ordered.

5. Refunds

Refunds are issued within 14 days of receiving the return, to the original payment method.

6. Change of size or colour

To change size or colour, contact us at contact@get-nuvex.com. Return shipping is paid by the customer; if the new item costs more, we'll ask for the price difference. We ship the new item as soon as we receive the return.

7. Your consumer rights

Nothing in this policy limits your rights under the consumer laws of your country, including the Australian Consumer Law.

Contact

contact@get-nuvex.com